(a)Every person engaged in the business or acting in the capacity of an immigration consultant who enters into a contract or agreement with a client to provide services shall, prior to providing any services, provide the client with a written contract, the contents of which shall be prescribed by the Department of Consumer Affairs in regulations.
(b)The written contract shall include all provisions relating to the following:
(1)The services to be performed.
(2)The costs of the services to be performed.
(3)There shall be printed on the face of the contract in 10-point boldface type a statement that the immigration consultant is not an attorney and may not perform the legal services that an attorney performs.
(4)The written contract shall list the documents to be prepared by the immigration consultant, and shall explain the purpose and process of each document.
(5)The written contract shall state the purpose for which the immigration consultant has been hired and the actions to be taken by the immigration consultant regarding each document, including the agency and office where each document will be filed and the approximate processing times according to current published agency guidelines.
(6)The written contract shall include a provision that informs the client that he or she may report complaints relating to immigration consultants to the Office of Immigrant Assistance of the Department of Justice. The written contract shall also include a provision stating that complaints concerning the unauthorized practice of law may be reported to the State Bar of California. These required provisions shall include the toll-free telephone numbers and Internet Web sites of those entities.
(c)An immigration consultant may not include provisions in the written contract relating to the following:
(1)Any guarantee or promise, unless the immigration consultant has some basis in fact for making the guarantee or promise.
(2)Any statement that the immigration consultant can or will obtain special favors from or has special influence with the United States Citizenship and Immigration Services, or any other governmental agency, employee, or official, that may have a bearing on a client's immigration matter.
(d)The provisions of the written contract shall be stated both in English and in the client's native language.
(e)A written contract is void if it is not written pursuant to subdivision (d).
(f)The client shall have the right to rescind the contract within 72 hours of signing the contract. The contents of this subdivision shall be conspicuously set forth in the written contract in both English and the client's native language.
(g)An immigration consultant may not make the statements described in subdivision (c) orally to a client.
(h)This section does not apply to employees of nonprofit, tax-exempt corporations who help clients complete application forms in an immigration matter free of charge or for a fee, including reasonable costs, consistent with that authorized by the Board of Immigration Appeals under Section 292.2 of Title 8 of the Code of Federal Regulations.